First, what makes a great Recruitment Agency?

what makes a great recruitment agency

8 key parts of a great Recruitment Agency

1. Reviews

Google My Business or Glassdoor are excellent resources for checking the reputation of any recruitment agency. You can search by name or location on Google, and you will see reviews about your potential recruiter.
With so many online review sites now available it’s easy to find what people think without contacting them directly. Bear in mind there will always be the odd disgruntled individual or an interfering competitor but overall you should be able to get a fair impression of the agency’s credibility.

2. Transparency

Recruitment agency transparency is one of the most important things to ensure that you are working with a reputable and qualified organization. If an employer cannot see what they’re paying for, then there will always be questions about why some candidates got hired while others didn’t- which leads to discrimination on both sides!

3. Screening

Modern recruitment practices have made it easier for businesses to find the perfect candidate. Recruitment agencies make this process stress-free by pre-screening candidates and only introducing those who are a good fit, saving time in finding poor fits themselves!

4. Credibility

Credibility is the cornerstone of a successful recruitment agency. To be able to attract candidates and clients, one has to build credibility from their first interaction with people all throughout delivering on what you have committed yourself too; communicating regularly in general while also acting integrity consistently will help establish your personal brand as well which naturally expands further achieving even higher levels of esteem within both networks leading up into success for both parties involved!

5. Expertise area

Recruitment agencies should understand the industry they are working in order to find suitable candidates. If not, then it will be difficult for them to identify top-notch employees who can meet clients’ needs as a business owner or manager with expertise across many industries and backgrounds. Specialized businesses tend to do much better than those that only offer one specific service because of how niche markets work these days.

6. Consistency

It’s important for any recruitment agency to have a clear communication style. The recruiter should always be willing and able to follow through with what was said, whether it is by calling or emailing someone back after they’ve called; or sending out another reminder about an upcoming event soon as planned so there won’t be awkward moments where people wonder why didn’t they get more information they needed.

7. Aftercare

Good recruiters will stay in contact with their candidates after they’ve been placed. They should offer an after-sales service that helps struggling employees through the process of getting accustomed to working at your company so you don’t have any more problems down the road!

8. Passion

If you want to be successful in this industry, it’s vital that your recruitment agency is passionate and has the ability not only inspire other people but also excitedly share their passion with them.

Our customers seem to think we are the best…

“Reiss has done a great job sourcing candidates for our admin vacancy. We gave a brief on the type of applicant we would like for the role and Reiss did the rest! With NPP’s help we were able to shortlist for the role saving us valuable time and meant we could carry on with day to day business. Would definitely use again for any future vacancies,”

Property Development


“Excellent Service, Reiss was extremely helpful and understanding. I moved to Birmingham on Sunday and within 5 days of my move I have a new exciting job to start, Thanks to the Reiss and his team at NPP. I would definitely recommend using NPP if you are looking for work.”



“What a great company! Reiss and the team worked tirelessly to understand me and my requirements and matched me to the perfect role. He managed the process from start to finish keeping me informed throughout. I can’t wait to start my new job on Monday and it’s all thanks to NPP and Reiss. Thanks, guys!!! I would definitely recommend it!”


“Firstly I must say how professional you were and I was astounded on how comfortable you made me feel. I was very nervous with it being a long time since I’ve had an interview. I was also impressed the way you were able to point out my strengths and weaknesses after my interview. It just goes to show how well you ladies do your job because obviously those points aren’t noted on my CV. I came out of the interview feeling great about myself due to the lovely, positive feedback I had. I can confirm I would highly recommend your services to other candidates and think the way you conducted the interview was great.”

Shardell Melbourne


“Working with NPP has been a delight and enabled me to concentrate on my business whilst NPP shortlisted great candidates for me. They have supported me through the whole process and I have found their advice and guidance invaluable.”



“Reiss has done a great job for us. Over the past couple of months we have given him various roles to fill for our business. The candidates have all been of a very high calibre and it is clear that the brief has been listened to. We have now taken on 3 new employees via NPP and it looks like there will be 1 or 2 more in the next month. Keep up the good work!”



“An excellent recruitment company who are led by an exceptional director. I would recommend their services to both candidates and clients who want to work with consultants that have integrity and quality experience!”


“My experience with NPP with was nothing but outstanding throughout the entire process. Reiss took the time to get to know me and the type of company I was looking for prior to introducing me to the company I will now be starting at this coming Monday! He could not have found me a better role and company, and I know he would not have recommended the role, if it had not been the perfect fit. Throughout both interviews Reiss took the time to contact me, advise where needed and …prepared me so well, I felt I knew the company inside out when I arrived. He was the first person I contacted post interviews, was fantastic at managing expectations, and informing me of everything I needed to know throughout the process. He got me the feedback I felt I required and when it came to the job offer, he didn’t waste a minute in letting me know. Thank you Reiss for giving up your time in the evenings and throughout the day, you made the process so much easier. I highly recommend NPP to everybody looking for candidates and roles.”


Marketing Manager

“Please accept my thanks and sincere appreciation for all of your help, the time you have spent in launching my career onto this new and exciting path, and in recognition of the courteous and professional attention you have displayed during the entire process.”

Liz Pritchard


“A professional and pleasurable experience dealing with Reiss at Nelson. Nothing was to much trouble and was aways on hand to answer any call or text queries. Always honest and open and he found me my ideal job.”

Amanda Mason

Candidate (via Google)

“Reiss contacted me out of the blue about a software engineer role which was a good match for my skill set. He was very professional and helpful through all stages; answered all my questions, very pro-active and guided me along the path to a job offer and beyond (he worked really hard especially as there was a global pandemic going on around us!). Glad Reiss saw the potential and went the extra mile to hopefully ensure both the employer and employee are a perfect match, cannot thank him enough! :)”

Martin O’Brien

Candidate (via Google)

“NPP found me a permanent role exactly suiting my search criteria. Reiss and Nancy were great at keeping me in the loop at all stages, and were very flexible with communication as I was in full-time work during my search with little access to my mobile. I can tell that the company are keen to satisfy both employers and potential employees with quick interview arrangements and clear communication.”

Megan Morris

Candidate (via Google)

“I put my cv online and was inundated with calls from various agencies. Reiss contacted me and took the time to get to know me and to see what I was looking for. He matched me to a perfect placement. He was very friendly, easy to talk to and informative about the role and the company. Service was excellent, had advice and support every step of the way. Best recruitment agency I’ve ever dealt with by far. I would definitely recommend them to everyone.”

Angela Bache

Candidate (via Facebook)

“Reiss found me my new role and I love it. Reiss was professional, helpful, informative and could not ask for a better service from him or Nelson. I would highly recommend Nelson and Reiss if you are looking for a new role. Reiss deserves a pay rise!! Reiss organised the interview process and timings and was a perfect service. Thank you again for finding me my new and exciting role.”

Toni Tyler

Candidate (via Facebook)

“Brilliant service from both Reiss and Jordan. Guided me through every step and got me the job I wanted 1st time! 1st rate service and I wouldn’t usually touch a recruitment agency! These guys are different. Thanks again.”

Billie-Laura Wood

Candidate (via Facebook)

About Us

Here at Nelson Permanent Placements, we work closely with all clients to ensure their requirements for permanent employees are met.

We have a specialist team of permanent recruitment consultants with over 20 years of experience in successfully placing candidates.

We place permanent employees over a wide range of industries including Commercial, Automotive, Warehousing, logistics and many more. We operate Nationwide from our various locations, however, Birmingham is our home and proud of it.

Recruitment is an art that only a few can really master.

We don’t just look to find a candidate for a job role. We work closely with you to understand exactly what you’re looking for in your next new recruit.

From offering ‘pre-placement’, ‘personality profiling and psychometrics’ and ‘post-placement’ support, to getting to know our candidates closely to see if they’d be the right fit for you, we ensure that high quality recruitment is covered at every angle.

Whether you’re looking for a new starter in anything from accountancy to IT, we look to source the most suitable candidates across 15 different sectors, and offer expert advice to you every step of the way.

Useful Birmingham Resources For Employers

Labour Market Publications

Birmingham Skills and Employment Plan

Birmingham University Graduate Opportunities

BCU Job Board

Useful Birmingham Resources For Candidates

Birmingham Council

National Careers Service

Birmingham Chamber of Commerce

Newman Employer Opportunities

Reiss Johnson NPP Director Reiss Johnson
Group Operations Director

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    Nelson Permanent Placements
    398 Kingstanding Road
    B44 8LD

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    0121 796 2474 Landline
    07976 421838 Mobile

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    Monday-Friday   8:00AM – 5:00PM
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    Sunday                Closed

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    Contact Info

    +32 64 23 76 50
    121 4th Avenue, 2020 New York, N.Y.

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